April 7, 2004
a very thoughtful article. it’s very provoking to me, however. i appreciate the tone that you take in the article and your hesitation to move too strongly in one direction, but i’m taken aback at many of your statements nonetheless. i’ve outlined your comments in double quotes below, and responded where i saw fit.
“Usability experts might argue that a site can be visually unappealing but still just as easy to use, but this doesn