August 6, 2002 at 12:37 PM
Another week, another new issue of Boxes and Arrows. In this issue Erin Malone explains that The Tool Makes the (Wo)Man where knowledge, expertise and skills are the best tool to solve problems. Also in this issue is Jim Sterne's article on Customer Experience Meets Online Marketing at Brand Central Station and Janice Fraser's article on Re-Architecting PeopleSoft from the Top Down. All of these are good reads, as always expected from B&A... check them out!