November 6, 2002 at 8:38 AM
Meryl K. Evans, Digital Web Magazine's new Managing Editor, has post some interesting comments about Southwest Airline's inaccessible telephone recording system. Why? Because Meryl can't book a flight using their system... it hangs up before she has a chance to respond. This is because she has to use a TTY system to make her call, she's deaf. Meryl goes into more detail about this and asks "where does ADA start? End?" A good first-hand perspective of the whole thing.