A New Issue of gotoreport

June 8, 2004 at 8:15 AM

The second issue of gotoreport went out late last night thanks to all the hard work by Subha Subramanian. Special thanks to Kelly Goto for letting me be a part of this great publication. In this issue Dave Rogers begins his column, The User Advocate, in which he publishes a great article entitled "Everything I know about usability I learned from scooping ice cream." Also in this issue is a great article by Stephan Spencer about Online Customer Service: Make It Easy For Your Customer To Do Business With You and of course this issue wouldn't be complete without something free, so Erik Burns has written "Want Free Beer??" which is a great article on what he calls Cafe Testing, the new low-calorie alternative to traditional market testing. All of these articles are worth reading so get to it.