Robinson on Contingency Design

June 8, 2004 at 10:26 AM

Keith Robinson makes some excellent points about how Poor Contingency Design Can Cost You. In addition to the rather humorous experience Keith had with a web order form (well, Keith may not think so), he also pitches the 37signals book Defensive Design for the Web by Jason Fried, Matt Linderman, and the rest of the 37signals crew. 37signals and maybe Adaptive Path seemed to have cornered the market on Contingency Design for now, but I suspect that will all change shortly. I would love to hear what your experiences have been with bad Contingency Design. Feel free to post your story in the comments. Also, don't forget to check out Jason Fried's excellent presentation at WebVisions 2004.