UCD without the Users?

August 11, 2004 at 7:25 AM

Donna Maurer makes some good points about designing and building web sites outside of User Centered Design (UCD) in her post How do they do it? This reminds me of some companies I have worked for who claimed to follow the practice of UCD, but never actually talked to the end user. I am happy to be working for a company that actually does talk to the users be it focus groups, usability studies, user testing, and surveys.