What comes after findability?
September 23, 2004 at 5:06 PM
Donna Maurer writes a great post about Usability testing for findability. She has some really good points here about how we often go about conducting usability tests. She points out that a lot of our testing is based on known items. We know this exists on the site, now let us watch you try to find it. Well, what happens once the person finds it. Often that is the end of the test. Donna wonders about that information... how useful is it once the user has found it? How do they use it in their work? What is the overall usefulness of that material? An excellent piece, and don't forget to check out the comments as well.