Learning about your users

January 27, 2005 at 7:54 AM

While we are on the topic of the user I wanted to point out that Boxes and Arrows has new issue out with a great article by Lynn Rampoldi-Hnilo entitled Uncovering Users In Your Own Organization which goes into detail about finding user information inside of customer databases. Also in this issue is another article entitled Investing in Usability: Testing versus Training by none other than John S. Rhodes. Both articles are well worth a read.