Use Cases

January 27, 2005 at 7:37 AM

At A List Apart this week Norm Carr and Tim Meehan ask What's the Problem? We are ten-plus years into developing on the Web and we still don't know what users really want. This article slides into the realm of using Use Cases to help answer this question. While I think use cases are better than nothing and closer to a step in the right direction, I think a site can be much more effectively served by developing User Scenarios and/or User Personas. All three of these things are different products that attempt to lead to the same thing, but it's just been my experience that use cases seem to be the least effective product.